Returns & Refunds

We want you to love your gift. If something is not right, we are here to help.

Non-personalized items

• 30-day return window from the delivery date
• Item must be unused and in its original packaging
• Refund processed within 5–7 business days of receiving the return
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect

Personalized items

Because personalized items are made specifically for you, they cannot be returned for a change of mind. However:

• If your item arrives damaged, contact us within 7 days with photos
• If your item has incorrect personalization (our error), contact us within 7 days with photos
• If your item is defective, contact us within 7 days with photos
• We will replace the item or issue a refund at our discretion

How to start a return

1. Email us at support@baegifts.com with your order number and reason for the return
2. We will respond within 24 business hours
3. If approved, you will receive return instructions and a return shipping address
4. Ship the item back in its original packaging
5. Once we receive and inspect the item, your refund will be processed

Damaged or incorrect items

If your item arrives damaged, defective, or with incorrect personalization:

1. Contact us within 7 days of delivery
2. Include clear photos of the issue
3. We will resolve it — replacement, refund, or store credit

You do not need to return a damaged item unless we specifically request it.

Refund timeline

Step	Timeline
Return request response	Within 24 business hours
Return shipping	Customer ships within 7 days of approval
Inspection	1–3 business days after receiving the item
Refund processing	5–7 business days after inspection
Bank/card statement	May take an additional 3–5 business days