Frequently Asked Questions

Browse our store by recipient, occasion, or product type. When you find a gift you love, select any options (size, color, metal), add your personalization details if applicable, and click “Add to Cart.” When you are ready, proceed to checkout, enter your shipping and payment information, and place your order.

Contact us as soon as possible through our Contact page with your order number. If your order has not entered production, we can make changes or cancel it. Once a personalized item has started production, it cannot be changed or canceled.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay and Google Pay for express checkout. All payments are processed securely — we never see or store your card details.

Yes — a confirmation email arrives within minutes of checkout, and you will receive follow-up emails as your gift is made, shipped, or delivered. Digital gifts include their delivery links right in the email.

Products marked “Personalizable” have custom fields on the product page. You can add names, dates, messages, or photos depending on the product. Each field shows its character limit and formatting requirements.

Some products offer a live preview as you enter your personalization details — BaeLetter, for example, shows you the exact letter before you buy. For products without a preview, the final product will match the mockup shown on the product page with your custom text applied.

A sharp, well-lit photo straight from your phone is usually perfect. Each photo product states its minimum resolution on the page, and our upload checker warns you before checkout if your photo is too small to print beautifully — never after.

Personalized items cannot be returned for a change of mind because they are made specifically for you. However, if your item arrives damaged, defective, or with incorrect personalization, we will replace or refund it. See our Returns page for details.

You answer a short questionnaire about your person and your story — the occasion, the memories, the style of music you want. We then compose and produce a full studio-quality song written only for them. Standard delivery is within 24 hours (most songs are ready much sooner), and you will get an email with your private song page the moment it is done.

Instantly. BaeLetter letters, printables, and song pages are delivered on your order confirmation page and by email the moment they are ready — no shipping, no waiting. You can share the private link, print the QR code, or pair it with a physical gift.

Yes. Songs come with download files you keep permanently. Letters live on their own private page, and a printable keepsake version is included so the words can outlive any website.

Every product page shows an estimated arrival date. Typical delivery is 5–15 business days depending on the product type, while digital gifts arrive instantly. See our Shipping page for a detailed breakdown.

Absolutely — enter their address as the shipping address at checkout and the gift goes straight to them.

Different products are prepared by different specialists to ensure the best quality. If your order contains items from different product categories, they will ship separately. You will receive a tracking number for each package.

Shipping availability varies by product. Available shipping options are shown at checkout based on your delivery address. Digital gifts, of course, travel anywhere instantly.

Yes, and we take that seriously. Every product in our store was hand-selected, not imported from a bulk catalog. We do not use fake reviews, manufactured urgency, or misleading tactics.

Use our Contact page — a real person reads every message and replies, usually within 1–2 business days. If your question is about an existing order, include the order number for the fastest help.